OneHorseShy | Customer Service

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Shop With Confidence

OneHorseShy operates in partnership with Cafepress.com, the internet's leading print on demand service and winner of the 2005 Webby Award for Best Retail Site. We provide the designs and access to the merchandise, Cafepress is the vendor -- they handle all order processing, payment, printing, and shipping. Cafepress accepts all major credit cards & check cards via a secure server.

Satisfaction Guaranteed: Returns & Exchanges

Buying merchandise online, especially clothing, can be tricky. That's why Cafepress stands behind every order with a 30-day money back guarantee. If for any reason you are dissatisfied, please request a replacement or refund directly from Cafepress. Call toll-free at 1-877-809-1659 Monday - Saturday, 9am to 9pm EST. In most cases, your replacement will be shipped immediately.

While Cafepress has a reputation for quality customer service, we want to know if there's a problem. Feel free to contact us. Please include your name, order number & a description of the problem item. We'll do our best to assist in the resolution, however OneHorseShy accepts no responsibility or liability for your dealings with Cafepress.

Questions About Your Order

Remember, most orders take 2-3 days in production before shipping, and shipping timelines do not include weekends or holidays. Get the latest information on your order, including production status and UPS tracking, by visiting the order status page.

Still have unanswered questions? Check out the Cafepress customer service page for information on changing or cancelling an order, shipping options and more.

Order By Phone

Prefer to order by phone? It's simple. Your shopping cart features a unique reference number:

So just fill up your cart with the items you'd like to buy, make a note of your cart reference number, and call Cafepress toll-free at 1-877-809-1659 Monday - Saturday, 9am to 9pm EST.

Customization

We'll gladly customize any existing design or even create a new design especially for you. Contact us for more information.

Wholesale & Bulk Pricing

Since our merchandise is printed on demand, we do not carry stock and do not have a standard discount price list -- depending on your needs, we may choose to fill large orders outside of Cafepress to get you the best value. Please contact us for a quote. Be as specific as possible: include quantity, product type & sizes, design name(s) and the date you'd need delivery.

The Printing Process

Each item is made just for you! Our print on demand service means we can offer a potentially unlimited number of full color designs on a wide array of merchandise. All apparel uses our new Direct Printing process. With Direct Printing, we print direct-to-fabric with no transfers. The result is a matte image that moves with the garment because the ink is actually embedded in the fabric. This is not some cheap do it yourself iron-on, but a commercial grade process similar in quality to screen printing. It will not crack, peel or fade. Mugs, other ceramic products, mousepads and messenger bags use a dye sublimation printing process. Read more about our different printing processes.